United States + Rest of the world
When will my order be shipped?
All orders are processed and scheduled for shipping from Monday to Friday only. Usually orders are shipped within 3-6 working days of being processed and confirmed.
Once your order has shipped, you will receive an e-mail with your tracking number.
***Orders placed during the weekend and holidays are processed the next business day.
Do you offer express shipping?
Unfortunately, not at this time.
Once I've placed my order, how long will it take to arrive?
Orders are typically shipped within 3 to 7 business days, and standard Ground Shipping orders arrive in 1 to 7 business days US ONLY, for International orders, your parcel may arrive in 7-21 business days.
You will be emailed a USPS tracking number once your order has been shipped, allowing you to track your package progress and obtain a scheduled delivery date.
TIP: To determine shipping days, begin with the first business day after your order has shipped.
My order hasn't been delivered. What's going on?
We try to get your orders to you in the outlined timescale but sometimes this is out of our control. The couriers website should be able to give you information on your orders status so please track it using the link in your confIrmation email and see what they say.
Your parcel may be awaiting collection at your local Post Office, delivery depot or you may need to rearrange delivery. The instructions on your delivery card should explain how to collect your parcel or rearrange delivery. If the estimated delivery date has passed and there is no relevant information please contact via e-mail at firstname.lastname@example.org with your name and order number.
As a customer, it is your responsibility to track your order frequently.
FAKAP will not be responsible for packages that are returned for attempted delivery.